FAQs

1) Are your Custom Order lead times accurate?

Yes, we confirm our lead times weekly, or daily if needed, and update the information on our website as needed. Our home page will always have our latest CUSTOM PRODUCT Lead Times (located in the upper right), which are based on the current number or orders in our production process. If you’re looking for something faster, take a peek at our QUICK SHIP section, which has our most popular configurations that are ready to ship within 5-10 business days.


2) CUSTOM OR QUICK SHIP PRODUCTS: what’s the difference?

Our CUSTOM PRODUCT offerings are custom-built by-hand, are configured to your exact specifications and take more time to create than our QUICK SHIP products. Our Custom Product Lead Times are updated regularly and are located in the upper right of our home page. If you’re looking for something faster, browse through our QUICK SHIP section, which has our most popular configurations that are ready to ship within 5-10 business days.


3) CANT: what does this option mean in your dropdown menu?

The cant is the degree that the grip of the pistol is rotated. 0 degrees puts the slide of the pistol at a 90 degree relationship to your belt line. Each cant offered rotates the heel of the grip toward the sky, the more cant usually means more concealment. Smaller-gripped pistols generally require less cant, full-size-gripped pistols will conceal better with more cant.


4) COLORS: what does this option mean in your dropdown menu?

Our current color listings are those that we offer for our Custom Products. We keep 3 colors (Black, Coyote Brown and Grey) in stock at all times for our Quick Ship Products. Please email us if you would like to request a color that is not in our offerings currently: sales@jmcustomkydex.com



5) COMMENTS BOX: what goes here?

If you have notes, questions, comments or any extra information that will help us with your order, the Comments Box is the best place to include it.


6) DIFFERENCE BETWEEN EXTRA TUCK & NEOPRENE SPONGE WEDGE: what are these options?

The extra tuck is a bulbous portion of kydex molded into the holster that not only tilts the muzzle away from your body but also helps concealment. It is roundest and thickest at the muzzle and tapers to nothing at the trigger guard.


The neoprene sponge wedge (NSW) is a dense but soft wedge that is designed to not only tilt the muzzle away from your body but also helps concealment. The NSW is attached to the holster with velcro (included) and is end user-adaptable for positioning and comfort. If the NSW is too large for your body, it can also be trimmed down (instructions on how to do so are included).


We highly recommend the neoprene sponge wedge instead of the extra tuck option as the NSW has proven to be more adaptable, comfortable and does a better job for most people. Note: Neoprene sponge pads/wedges are not returnable.


7) DIFFERENCE BETWEEN THE GEORGE & AIWB HOLSTERS: they look similar, how are they different?

The George and AIWB holsters both have an angled wedge molded into the holster that rotates the grip into the body. The George has a minimal wedge, regardless of the size of the pistol. This is to minimize beltline bulge and still have some form of grip rotation.

The AIWB will have a bigger wedge the bigger the grip length of pistol. For example, a Glock 26 AIWB holster has a George-sized wedge, and the Glock 17 AIWB holster has a bigger wedge.

Other than the wedge size, they are the same holster — they will both have ride height adjustments built into the holster. A good rule of thumb is if you are a lean body type, waist/chest/stomach are all on the same plane, you'll probably want The George. If your chest is bigger than your waist and/or your cover garment drapes well, the AIWB should work great for you.

As always, we recommend the neoprene sponge wedge to accompany any of our appendix carry holsters because it allows you to customize your holster's fit for you.


8) GUARD (aka SWEAT GUARD): what does this option mean in your dropdown menu?

The guard (also known as a sweat guard) is the portion of the holster above the belt line between you and the gun. It protects the gun from you and you from the gun. We offer three different options: FULL will cover all the way to the rear of the slide, MID will ride mid-way between the rear of the slide and the magazine release (generally about an inch below the rear of the slide), and NONE will ride about even with the mag release. Note: when choosing a MID for a pistol with a de-cocker or manual safety, it will be cut right below that.

If you are unsure which guard to select, we suggest you try the FULL guard as we can always trim it down to your specifications (just send it back to our shop address with $10 for return shipping and it will trim and ship back to you the day after received). However, if you get a MID or NONE, and then decide you want a Full, we cannot put material back.


9) HOLE PATTERN: what does this option mean in your dropdown menu?

The Hole Pattern refers to the belt loop hole pattern available for the specific holster design. The NORMAL Hole Pattern option lets you use all available belt loop options (solid or split kydex loops, quick on-off clip and "Pull-the-Dot" loops). The WIDE Hole Pattern option is only used with "Pull-the-Dot" loops and gives you the ability to straddle a pant loop easier.


10) LIGHTS: what does this option mean in your dropdown menu?

Only holsters that have this dropdown menu can be made into a light-bearing holster. Note: The retention will be based on the light and we do not recommend using a light-bearing holster without the light attached.


11) LONG: what does this designation behind certain pistols in your dropdown menu mean?

That means we will add length to the holster to help aid against "roll out" (roll out is when shorter barreled pistols want to roll out over the belt because there barrels are shorter) issues and for concealment. This works really well for our AIWB style holsters, and we also like if for our strong side IWB carry holsters as well. This is not needed for OWB holsters. We have designated the pistols that don't have a larger-framed pistol in the model lineup to use.


"Long" S&W Shield holster length on left,
"Normal" S&W Shield holster length on right


12) ORDERING: how can I place my order?

ON OUR WEBSITE:
Our website is the best way to easily order and pay online. Select the JM Custom Kydex product you would like from our CUSTOM PRODUCTS or QUICK SHIP offerings. Pay attention to the dropdown options available, make your selection and add your product to the cart. You will then complete your purchase through the payment screen. Our website allows you to choose from several popular credit cards and/or PayPal to complete your purchase.

BY EMAIL: If you're not into the whole online thing, we also accept email orders. Just send us an email with your order specifications, your contact information and how you'd like to pay. sales@jmcustomkydex.com

DEALER INQUIRIES are always welcome: sales@jmcustomkydex.com

GOT FEEDBACK OR A NEW PRODUCT YOU'D LIKE US TO FEATURE? Send us an email, we're always open to any ideas you'd like to share to make JM Custom Kydex even better! sales@jmcustomkydex.com


13) ORDERING: how can I change my order?

If you need to change your order, please email us immediately with your changes/additions/substitutions and be sure to include your order number. NOTE: Changes made to your order MUST be sent with the email used when the order was placed. Once we received your change and depending on where your order is at in our production process, we will do our best to incorporate your request and will email you back to confirm what is possible. sales@jmcustomkydex.com


14) ORDERING: can I order internationally and how does it work?

We definitely accept International orders – you will need to email all holster or mag pouch specifications to us. We will reply with a quote that includes shipping charges and the best way to pay based on where you're shipping to. sales@jmcustomkydex.com


15) ORDERING: how can I cancel my order?

If you need to cancel your order, please email us immediately and be sure to include your contact information as well as your order number. NOTE: Cancellation of your order MUST be sent with the email used when the order was placed. We are not responsible for any cancellations received from any other email addresses except the one used when the order was placed. If you have any questions or haven’t received a cancellation confirmation, please give us a call. Cancellations may be subject to a restocking fee depending on where your order is at in our production process. sales@jmcustomkydex.com


16) RIDE HEIGHT: what does this option mean in your dropdown menu?

We offer two different ride heights for our holsters: STANDARD and HIGH. Our default is standard ride as that works for all body types. High ride is best for really tall people (6’ 2” and above).



17) QUICK SHIP: I have a CUSTOMER ORDER product and a QUICK SHIP product in my order, when will my order ship?

Ordering anything besides a QUICK SHIP PRODUCT will result in the entire order being put into normal production times… So when your CUSTOM PRODUCT is finished, we will ship both out.


18) SHIPPING & HANDLING: what are your fees and how do your ship?

DOMESTIC
We ship through USPS Priority mail and try to keep our rates low for both shipping and handling. Normal costs are between $5-$10, depending on your order. Typically, once your shipping notification has been emailed and depending on your location, delivery times are within 3-5 days.

INTERNATIONAL
We ship through USPS International Priority mail. Additional fees will apply, but the cost depends solely on your location, as does delivery time once your shipping notification has been emailed.

We do not insure packages. Please contact us or add that you'd like to add shipping insurance in the Comments Box when you place your order. The amount will be determined at the time of mailing.


19) Visiting

Our shop is NOT open to the general public, any visits are strictly BY APPOINTMENT ONLY. If you need to discuss your order with us, or have any questions, we respond best and quickly to all emails. sales@jmcustomkydex.com Thank you!